GTIMS Service Desk Support Rep

DSA Inc. is seeking a qualified Graduate Training Information Management System (GTIMS) Service Desk Support Representative at JBSA Randolph as a member of the 24/7 Centralized Product Support Desk (CPSD). Scheduled shifts, including occasional weekend and nighttime hours. Customer Support: Provide troubleshooting support for GTIMS functions at the user level. Track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of GTIMS capabilities. Service Desk personnel are responsible for initial entry and updating of syllabi and data. Provide training to new users as well as training that introduces new upgrades, functions, and releases. Technical Requirements: Assist with loading and configuring GTIMS client application on user workstations. Assist in deploying software releases, upgrades and patches. Perform software testing of GTIMS system. Required Skills/Experience - GTIMS, TIMS (JPATS) or ARTS experience - Worked as either Military Aircrew or other Ops Experience in one of the Major Commands (MAJCOM): AMC, AETC, Client or similar Service e.g. Marines, Army, Navy - Service Desk experience (customer contact experience) Desired Skills/Experience Current Knowledge of G/TIMS program Current Knowledge of Air Force Network environments ITIL certification (Foundation, Service Operations) HDI certification COVID-19 continues to significantly impact our communities, families and employees. With employee health and safety as our top priority DSA is taking action to address the increased risk and uncertainty COVID variants pose in the workplace. DSA, will require all newly hired employees to be fully vaccinated before their start date and show proof of vaccination on the first day of employment along with all I9 required forms. These forms are only to be provided via instruction from HR and with approval from DSA management for any access to customer facility. Salary and Benefits include but not limited to:

• The hours for this role are Full-time, Regular - Start and End times are dependent on customer requirements
• Leave benefits include Paid holidays, Vacation, Sick and Bereavement
• Retirement benefits include 401K with 20% match to employee contribution, and Employee Stock Ownership Shares provided by DSA.
• Insurance benefits include customizable Medical, Dental, Health, Company Paid Life and Disability Insurance, Health savings, Vision and Domestic Partner Coverage
• Miscellaneous benefits include Tuition assistance and Technical 100% Paid Training and Family Tuition Assistance.