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Description:Client has asked us to identify a help desk technician to join their service desk. With recent application roll outs, their call volume on the service desk has nearly tripled. Candidate will join an 11 member team supporting approximately 10,000 users. Service Desk supports the hospital and over 30 physician clinics.This service desk team has a daily call volume that ranges from 300-350.Position will require great communication and customer service mentality. Candidates will be supporting doctors, nurses, admins, clinicians, and other internal business unitsDaily Technical Responsibilities:Responsible for remotely troubleshooting Tier 1 and Tier 2 software and hardware support
Active Directory troubleshooting and password resets
Domain Name System (DNS)
Setting up IP address and correcting routers
Experience working remotely on network printers
Troubleshooting email issues
Essential Job FunctionsCandidates must have a willingness to answer as many calls as possible in a day; resolve basic issues; and enter trouble-tickets for escalation.
Receives and logs all customer interactions for Incidents and Service Requests
Acts as an escalation point for advanced or difficult requests
Maintain high level of customer satisfaction
Responsible for routing requests to the proper support group when they are not able to be resolved at the Service Desk level.
Creates, changes, and modifies access accounts
The client is a traditional Microsoft Service Desk supporting mainly Dell hardware; however, there are also numerous clinical applications that analysts must learn to support. Aside from the technical skills listed above, candidates must have a passion for customer service as well as an energetic personality.Skills:Windows, Office, Active Directory, Microsoft, DNS, Remote AccessTop Skills Details:Windows, Office, Active Directory, Microsoft, DNS, Remote AccessAdditional Skills & Qualifications:Exceptional communications skills, verbal and written
Professionalism
Punctual
Great communication
Hard worker
Ability to multi-task
Strong documentation skills
Problem solving skills
Experience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
Full-time