Help Desk Analyst

HELP DESK SUPPORT TECHNICIAN

• Monitors the Helpdesk ticket tracking system to respond to problems identified by users in a timely manner.
• Provide telephone, remote, and in person assistance to end-users in need of support.
• Ability to manage Windows based desktops, laptops, and devices in a corporate network environment.
• Respond efficiently and professionally to Business Personnel requesting hardware, software, and cybersecurity incidents.
• Installs, configures, maintains, desktop & laptop hardware and software.
• Understanding of mobile devices, how they operate in a corporate environment (i.e. MS Exchange clients on Android, iOS)
• Creates modifies and deletes domain accounts in Active Directory and creates email accounts as directed.
• Flexibility to roll with changes in a faced paced, challenging, and rewarding environment

• Good attitude and a desire to help others.
• Ability to remain positive in the face of adversity.
• 2+ years of experience providing helpdesk and/or other technical support
• Able to critically think through defects, issues risks & action items to determine appropriate course of action
• Strong communication & interpersonal skills.
• High School Diploma or Equivalent is Required.
• Will require a Covid Vaccine or be willing to get it.