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Job Title: Help Desk AnalystLocation: Ft. Worth, TX (50% Remote)Project Duration: Long Term Contract Job Description:Analyst will serve as primary customer point-of-contact and act as an intermediary and educator in support of Client offerings. This can include the following:- Provide centralized end-user support for Engineering systems and reports.
- Follow standard help desk procedures for troubleshooting, diagnosis, and resolving functional issues related to software applications.
- Assist end users in system navigation, business process understanding, and manpower related issues.
- Identify and escalate technical or training issues to the appropriate parties.
- Provide day-to-day business application support including troubleshooting, development of remediation plan and ultimate resolution of issue.
Applicant will be required to apply analytical thinking, deductive reasoning and problem solving techniques effectively. This group is expected to multitask, manage shifting priorities, and work independently to completion of tasks and deadlines. They should be very familiar with the Microsoft Office suite of tools that will be used daily in their assignments. Prior Helpdesk/Support Desk and Customer Service experience heavily desired. Note:Engineering Contract Help Desk Analyst: 50% onsite at Client.Hours will be an 8 hour shift Mon-Fri between the hours of 7a-7p, with the flexibility to adjust schedule if called upon to do so.Building: TSOC
- ID: #49308839
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State: Texas
Fortworth
76101
Fortworth
USA
- City: Fortworth
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2023-02-19
- Deadline: 2023-04-18
- Category: Et cetera