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Help Desk Analyst – 50% onsiteFort Worth, TX 7613112+ months contractHours will be an 8 hour shift Mon-Fri between the hours of 7a-7p CST, with the flexibility to adjust schedule if called upon to do so.
Prior Helpdesk/Support Desk and Customer Service experience needed.Analyst will serve as primary customer point-of-contact and act as an intermediary and educator in support of offerings. This can include the following:- Provide centralized end-user support for Engineering systems and reports.
- Follow standard help desk procedures for troubleshooting, diagnosis, and resolving functional issues related to software applications.
- Assist end users in system navigation, business process understanding, and manpower related issues.
- Identify and escalate technical or training issues to the appropriate parties.
- Provide day-to-day business application support including troubleshooting, development of remediation plan and ultimate resolution of issue.