Help Desk Analyst I

Description We are offering an employment opportunity for a Help Desk Analyst I in Brownsville, Texas. As a Help Desk Analyst I, your primary focus will be to provide efficient client support and resolve technical issues via various electronic mediums. You will also be responsible for configuring client's equipment and local software to connect to the Information system via LAN/WAN and Internet applications/servers respectively. Working in the education industry, your role will involve training clients in the use of the Information system and related software applications.Responsibilities: Efficiently address and resolve technical issues through email, phone calls, and other electronic communications. Configure client's equipment to connect to the Information system via LAN/WAN. Set up local software to connect to LAN resources and Internet applications/servers. Provide training to clients on the usage of the Information system and related software applications. Understand and operate OS and application operations related to district offered services. Identify and advise on operational issues in client computer systems. Support network hardware for internal and external applications. Evaluate new support systems/application system requirements for implementation. Provide Level II Technical Support for software and network devices. Create new accounts using district provided software toolsRequirements Proficiency in Android Development is required. Familiarity with Cisco Technologies is a must. Experience with Citrix Technologies is essential. Ability to troubleshoot and maintain Mac Computers. Proficient in using Microsoft software and tools. Expertise in Active Directory management and maintenance. Experience with Apple Devices, including troubleshooting and maintenance. Strong understanding of Computer Hardware. Skills in Configuration Management are necessary. Experience with software and hardware Deployments. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .