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- Provide technical assistance to computer system users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Ability to develop solutions for complex network, desktop, and server problems.
- Has knowledge of commonly used concepts, practices, and procedures within a particular field.
- Answer questions or resolve computer problems for clients in person, via telephone or from remote location.
- May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Provide service and preventive maintenance activities on terminals, printers, personal computers, etc.
- Basic knowledge of electrical/mechanical principles and basic electronics.
- Read and comprehend technical service manuals and publications.
- Able to diagnose and repair products by replacing worn or broken parts and making technical adjustments.
- Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
- Strong communication skills.
- Assist in coordination of changes, upgrades and new products, ensuring systems shall operate correctly in current and future environment.
- Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
- Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
- Communicate accurate and useful status updates.
- Manage and report time spent on all work activities.
- Ability to work in a team environment.
- Has a basic understanding of ITSM practices along with working knowledge of help desk software, databases and remote control.
- Able to receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies.
- Must be a great communicator and be able to translate technical knowledge into actionable direction.
- Has a basic understanding of EIR Accessibility and assistive technologies used by people with disabilities.
- Understands protocols for communicating with customers requiring special assistance to obtain required or requested information.
- 8 years Required Provide technical assistance to computer system users on a variety of issues.
- 8 years Required Identifies, researches, and resolves technical problems.
- 8 years Required Responds to telephone calls, email, and personnel requests for technical support
- 8 years Required Documents, tracks, and monitors the problem to ensure a timely resolution.
- 8 years Required Ability to develop solutions for complex network, desktop, and server problems.
- 8 years Required Has knowledge of commonly used concepts, practices, and procedures within a particular field.
- 8 years Required Answer questions or resolve computer problems for clients in person, via telephone or from remote location.
- 8 years Required May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- 8 years Required Provide service and preventive maintenance activities on terminals, printers, personal computers, etc.
- 8 years Required Basic knowledge of electrical/mechanical principles and basic electronics.
- 8 years Required Read and comprehend technical service manuals and publications.
- ID: #23702914
- State: Texas Austin 73301 Austin USA
- City: Austin
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2021-12-01
- Deadline: 2022-01-29
- Category: Internet engineering