Help Desk and Operations Trainer

15 Jun 2024

Vacancy expired!

We are looking for a Full-time contractor or employee for Help Desk and Operations Trainer.

Coordinates with the Data Governance Director (DGD) to align program requirements with training design for internal and external audiences. Responsible for preparing, conducting, and evaluating technical training programs. Writes literature and materials to be used in programs and designs exercises to enhance lectures. Shall deliver on-site and/or web-based training courses focused on the implementation & daily use of data governance information platform for internal and external partners. Leads development of infrastructure for information delivery, as well as taking part in the writing and maintenance of training material and supplementary technical documentation. Assists with formatting training materials created by other DIR Staff as requested. Determines needs and develops plans to meet the need of customers. Assists in design of computer-based and multimedia curriculum. Shall be planning, directing and undertaking classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops. The trainer will manage the training program in accordance with business needs and regulatory requirements in alignment with the DGD vision.

CANDIDATE SKILLS AND QUALIFICATIONS(Required):
  • Experience designing, developing and implementing training curricula. Develop training programs, including web-based and instructor led courses, job-aids, videos, etc.
  • Experience conducting classes regarding standard operating procedures of various software solutions, IT security, IT system installation, software programming, system maintenance, and repair of software, operational support best practices, and equipment.

Skills(Preferred):
  • A high degree of aptitude and flexibility to deliver training on a myriad of software products. Experience in delivering technical training to non-technical audience is a plus.
  • Knowledge and/or experience with the Texas public health system and Department of State Health Services programs and services.

  • ID: #43020878
  • State: Texas Austin 73301 Austin USA
  • City: Austin
  • Salary: $50 - $60
  • Job type: Contract
  • Showed: 2022-06-15
  • Deadline: 2022-08-01
  • Category: Software/QA/DBA/etc