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Help Desk - Level 1 Provides technical support to users for computer-related technical problems on assigned account.
$16/hr DO NOT APPLY IF YOU ARE NOT OK WITH $16/hr Location: Plano Essential Job Functions- Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
- Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
- Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
- High school diploma or G.E.D.
- One or more years of technical training in computer support
- Experience working with company products and operating systems
- Experience with solving computer-related problems
- Experience with company escalation policy
- One or more years experience with MS Office 2003+, Outlook, Windows XP/Vista/7, Active Directory