Help Desk Technician

03 Dec 2024

Vacancy expired!

Help Desk - Level 1 Provides technical support to users for computer-related technical problems on assigned account.

$16/hr DO NOT APPLY IF YOU ARE NOT OK WITH $16/hr Location: Plano Essential Job Functions
  • Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
  • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Basic / Required Qualifications
  • High school diploma or G.E.D.
  • One or more years of technical training in computer support
  • Experience working with company products and operating systems
  • Experience with solving computer-related problems
  • Experience with company escalation policy
  • One or more years experience with MS Office 2003+, Outlook, Windows XP/Vista/7, Active Directory
IND123

  • ID: #23784340
  • State: Texas Plano 75023 Plano USA
  • City: Plano
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2021-12-03
  • Deadline: 2022-01-31
  • Category: Et cetera