Vacancy expired!
- Handles break/fix, configuration issues, troubleshooting, software installations, and coordinating with L3 vendors/support groups.
- Use SOP/KB articles for resolution where available and use their technical skills to troubleshoot and resolve the issue
- Respond, investigate, and resolve incidents related to desktop and mobile device operating system environment such as:
- Microsoft Teams / O365 / MFA/ Intune / related Issues
- Microsoft Outlook related issues
- AD Groups and Distribution lists
- Mobile device management
- Build VM desktops and manage capacity such as Memory / Storage etc.,
- Inhouse Applications Issues
- Windows and mobile device operating system issues
- IE/Edge and Chrome Browser related issues
- Citrix client installation and Remote connectivity support on PCs
- Remote Connectivity related issues
- New Hire Onboarding and Separated Users Process
- PC application installation issues
- Build SOPs for the level 1 agents for faster issue resolution and effectiveness
- Ticket analysis for data analysis and improvement
- Coaching Help Desk teams
- Support end users via Phone Call, Email or Chat. Visit user desk as necessary.
- Microsoft outlook, basic networking , Intune, MS Teams O365, Print and Azure skills
- Windows 10 & Application Related Troubleshooting
- Enter and manage all incidents in the incident management system and act as a liaison between customers and technical escalation teams.
- Be part of P1 Incident Management Calls
- Energetically follow-up on open incidents and problems and provide status updates and feedback to end users while problems are being investigated
- Obtain High Customer Satisfaction Survey feedbacs
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
- Apply diagnostic utilities to aid in troubleshooting.
- Incident resolution and Ticket closure
- ID: #22284340
- State: Texas Missouricity 77459 Missouricity USA
- City: Missouricity
- Salary: $20 - $30
- Job type: Contract
- Showed: 2021-11-06
- Deadline: 2022-01-03
- Category: Systems/networking