Helpdesk Analyst

InnoMethods Corp
Missouricity, TX
07 Nov 2024

Vacancy expired!

Please share updated resume at satyas at innomethods dot com

Title : Helpdesk Analyst

Location: Missouri City, TX ( Onsite position )—Only Local

Duration: 12 Months + Extension

Job Description:
  • Handles break/fix, configuration issues, troubleshooting, software installations, and coordinating with L3 vendors/support groups.
  • Use SOP/KB articles for resolution where available and use their technical skills to troubleshoot and resolve the issue
  • Respond, investigate, and resolve incidents related to desktop and mobile device operating system environment such as:
    • Microsoft Teams / O365 / MFA/ Intune / related Issues
    • Microsoft Outlook related issues
    • AD Groups and Distribution lists
    • Mobile device management
    • Build VM desktops and manage capacity such as Memory / Storage etc.,
    • Inhouse Applications Issues
    • Windows and mobile device operating system issues
    • IE/Edge and Chrome Browser related issues
    • Citrix client installation and Remote connectivity support on PCs
    • Remote Connectivity related issues
    • New Hire Onboarding and Separated Users Process
    • PC application installation issues
  • Build SOPs for the level 1 agents for faster issue resolution and effectiveness
  • Ticket analysis for data analysis and improvement
  • Coaching Help Desk teams

Roles and Responsibilities –
  • Support end users via Phone Call, Email or Chat. Visit user desk as necessary.
  • Microsoft outlook, basic networking , Intune, MS Teams O365, Print and Azure skills
  • Windows 10 & Application Related Troubleshooting
  • Enter and manage all incidents in the incident management system and act as a liaison between customers and technical escalation teams.
  • Be part of P1 Incident Management Calls
  • Energetically follow-up on open incidents and problems and provide status updates and feedback to end users while problems are being investigated
  • Obtain High Customer Satisfaction Survey feedbacs
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
  • Apply diagnostic utilities to aid in troubleshooting.
  • Incident resolution and Ticket closure

Thanks & Regards,

Satya Senapati

satyas at innomethods dot com
  • ID: #22328384
  • State: Texas Missouricity 77459 Missouricity USA
  • City: Missouricity
  • Salary: $20 - $30
  • Job type: Contract
  • Showed: 2021-11-07
  • Deadline: 2022-01-03
  • Category: Systems/networking