Helpdesk Analyst (Technical)

30 Nov 2024

Vacancy expired!

We are urgently looking for Technical Helpdesk Analyst who can work onsite at client location from day one.Immediate Interview for qualified resource.

Note : We expect the candidates to be working from the office from day 1
  • Handles break/fix, configuration issues, troubleshooting, software installations, and coordinating with L3 vendors/support groups.
  • Use SOP/KBarticles for resolution where available and use their technical skills to troubleshoot and resolve the issue
  • Respond, investigate, and resolve incidents related to desktop and mobile device operating system environment such as:
  • Microsoft Teams / O365 / MFA/ Intune / related Issues
  • Microsoft Outlook related issues
  • AD Groups and Distribution lists
  • Mobile device management
  • Build VM desktops and manage capacity such as Memory / Storage etc.,
  • Inhouse Applications Issues
  • Windows and mobile device operating system issues
  • IE/Edge and Chrome Browser related issues
  • Citrix client installation and Remote connectivity support on PCs
  • Remote Connectivity related issues
  • New Hire Onboarding and Separated Users Process
  • PC application installation issues
  • Build SOPs for the level 1 agents for faster issue resolution and effectiveness
  • Ticket analysis for data analysis and improvement
  • Coaching Help Desk teams

Roles and Responsibilities –
  • Support end-users via Phone Call, Email, or Chat. Visit the user desk as necessary.
  • Microsoft outlook, basic networking, Intune, MS Teams O365, Print, and Azure skills
  • Windows 10 & Application Related Troubleshooting
  • Enter and manage all incidents in the incident management system and act as a liaison between customers and technical escalation teams.
  • Be part of P1 Incident Management Calls
  • Energetically follow-up on open incidents and problems and provide status updates and feedback to end-users while problems are being investigated
  • Obtain High Customer Satisfaction Survey feedbacks
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
  • Apply diagnostic utilities to aid in troubleshooting.
  • Incident resolution and Ticket closure

  • ID: #23659136
  • State: Texas Missouricity 77459 Missouricity USA
  • City: Missouricity
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-11-30
  • Deadline: 2022-01-21
  • Category: Technical support