Human Resources - Call Center Service Representative 3-7547-1

04 Jun 2024

Vacancy expired!

My name is Gaurav and I'm a Technical Recruiter at First Tek. We are currently sourcing for candidate with the following skills. Kindly forward your resume if interested, do share with your friends and colleagues as well.

Job Title: Human Resources - Call Center Service Representative 3

Location: Irving, TXOnsite

Client: Northrop Grumman

Duration: 1 year contract role

Rate: $18-20/hr on w2

Job Id:

7547-1

s, onsite position.

Job Description:
  • The Call Center Service Representative 3 answers requests via phone and chat for internal and external customers in support of tier 1 Human Resource functions.

Job Responsibilities:
  • Answer customer requests (primarily over the phone) by accessing information in multiple systems (knowledgebase, desktop procedures, case studies and other reference systems)
  • Resolve customer requests/issues by researching and taking additional steps as required. Route/refer cases for advanced support. Total ownership of case from inception to completion.
  • Partners with Leads, Managers, Payroll, Travel, HR Business Partners, and other stakeholders to successfully resolve problems or answer questions in a timely manner.
  • Document customer issues, research, and actions taken into the case management system.
  • Process transactions by collecting required information or backup documentation, including probing for additional information if unclear, performing data entry, mailing out requested documents, etc
  • Perform back-office transaction processing (non-phone work) in support of HR functions. Transactions include reconciliation, data entry, mailing, filing, answering correspondence, and sorting and routing incoming mail.
  • Perform other duties as required.

Skills & Abilities
  • Solve problems by utilizing training, knowledge, tools and analytical skills while on call or processing a case
  • Demonstrate the ability to translate complex information into a logical, concise presentation (written and verbal)
  • Strong attention to details - driven to prevent errors and solving problems
  • Able to grasp complex information quickly and probe effectively where additional information is required
  • Demonstrate excellence in organizational and time management skills Ability to interact with a variety of customers, partners, vendors, management and employees
  • Ability to work in a high pressure environment with minimal supervision
  • Accurate and complete documentation skills utilizing case management systems and Microsoft products
  • Able to create, review, and/or update desktop procedures, process flows, or knowledgebase documentation in MS Office, such as Word, Visio, Excel.

Basic Qualifications:
  • High school diploma or equivalent required and 4 years of related education/experience
  • Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs
  • Previous experience interacting with customers in a service environment required.
  • Experience in a call center and following a structured phone schedule.
  • Ability to maintain confidentiality of information
  • Confident phone presence and exceptional customer service skills are required
  • Prior experience using a case management system
  • Strong customer service, problem solving and technology skills.
  • Proficient in MS Office applications – Word, Excel, PowerPoint
  • Communicate clearly and effectively (written and verbal)
  • Effective listening and reading comprehension skills

Preferred Qualifications:
  • Understanding of databases and/or reference systems such as knowledge base.
  • Knowledge of or experience with Service Now and Workday tools.
  • Knowledge of Human Resources and/or Shared Services practices
  • General knowledge of Payroll and Timekeeping
  • General knowledge of Travel Services and Travel concepts
Thanks & Regards,

Gaurav Upadhyay|

Technical Recruiter|

First Tek, Inc.

Phone: Ext. 507 |Direct: | Fax: www.first-tek.com | 371 Hoes Lane, Suite 201, Piscataway, NJ 08854 20 Innovative Companies Which Everyone Should Know, Global Business Leaders 202150 Innovative Companies to Watch, Silicon Review 201950 Best Workplaces of the Year, Silicon Review 2019America’s Best Professional Recruiting Firms, Forbes 201810 Most Admired Companies, CEO Views 201830 Great Places to Work, CIO Bulletin 201850 Most Trustworthy Companies, Silicon Review 2018Inc 500, Deloitte Technology Fast 50, Fast 500, and NJ’s Finest Winner

  • ID: #42391774
  • State: Texas Irving 75063 Irving USA
  • City: Irving
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2022-06-04
  • Deadline: 2022-07-25
  • Category: Customer service