IMOC Change Manager

Elite Innovative Solutions Inc.
Austin, TX
05 Jul 2024

Vacancy expired!

Hi, We have urgent/ Immediate opportunities for IMOC-Change Manager in Austin, TX

Role: IMOC-Change Manager

Location: Austin, TX (Need to be on-site from day one)

Need Visa independent

Salary- Under 90K/Annum

Responsibilities
  • Establish and maintain Enterprise Products, Incident Manager On-Call (EP-IMOC) availability and capabilities across Release Management services, processes and tools
  • Monitor and manage Enterprise Products owned or impacting SEVs and UBN tasks per defined SLAs, ensuring high quality and SLA compliant SEV and task management
  • EP-IMOC ownership of SEV engagement, from creation to mitigation, managing SEVs for review and follow-up processes
  • Support Facebook Change Advisory Board process, applying defined release and deployment processes to SLAs
  • Respond to CAB requests in defined SLA timeframe, ensure CAB requests have met approval criteria detailed in EP-CAB and MSP Engagement documents
  • Manage your task queue to SLA, working with CAB submitter to ensure proper process and tags
  • Bundle multiple changes into a release package, ensure testing of package is performed to minimize disruption to the production environment
  • Take a holistic view of changes to a Service, such that all aspects of a Release, both technical and non-technical are considered together
  • Improve quality and predictability of day-to-day operations of the organization, by managing when and how often change is introduced
  • Record and manage deviation, risks and issues related to the new or changed service, take necessary corrective actions
  • Deploy the Release in line with Facebook guidelines, policies and procedures
  • Manage and engage Audit Package Exception UBN tasks, drive CAB On Intern compliance to SLA
  • Escalate UBN tasks after defined SLA passed, working with task owner and task owner’s manager to close out to SLA
  • Drive positive customer experience for Enterprise Products applications, deployment processes to drive operational stability
    • MINIMUM QUALIFICATIONS
  • 5+ years of experience in program management in an enterprise applications support environment
  • 5+ years of experience working with and supporting enterprise applications
  • Experience with application architecture (Database Tier, Application Tier, Integration)
  • Experience working with multiple internal stakeholders, and within a client or business-facing role.

    • Please send your updated resume ASAP Best Regards, Azeem UddinLead Senior IT RecruiterElite Innovative Solutions Inc. Direct: (M)

    www.EliteISinc.com A Software Development & Recruitment / MBE & HUB Certified / E-Verify Program Participant Company
    • ID: #43838773
    • State: Texas Austin 78737 Austin USA
    • City: Austin
    • Salary: Depends on Experience
    • Job type: Contract
    • Showed: 2022-07-05
    • Deadline: 2022-08-30
    • Category: Et cetera