Scope of PositionEnsure timely and accurate invoicing of all import (air and ocean) shipments, while providing exceptional customer service within the Import Accounting Department. Major Duties and ResponsibilitiesCUSTOMER SERVICE100% Customer Satisfaction, 100% of the timeRespond to phone messages within 2 hours and e-mails by end of the dayGood oral and written communicationAttention to detail is keyEscalate to your supervisor and/or manager if neededCommunicate any delay to your customer immediatelyLearn how to read your customers next move – how do we become more proactive vs reactive?Ensure all customers standard operating procedures are followed and updated in the Customer SOPOPERATIONS SUPPORTInvoice all Import accounts within assigned KPIs per their tariff or spot quotesMonitor clients credit limits to ensure approvals are received prior to billing or delivering shipments.Posting all settlements with our overseas offices.Manage free domicile billings.Ensure rate schedules are updated with assigned charges that should be billed on each invoice.Manage payables of our service providers to ensure all additional accessorial charges are billed timely.Understand department process flow, constantly looking for areas of improved efficiency.Batch invoices to send out to customers daily.SELF-DEVELOPMENTMeet company standards of 52 hours of training per year per employeeCULTURE & POLICIESMaintain a neat, clean, organized, and professional work area - both at your desk and in your department as a whole.Exemplify Expeditors Culture – EverydayFollow company policies and procedures without exceptionArrive to work on time every day