Scope of PositionEnsure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department. Major Duties and ResponsibilitiesOperations/Industry KnowledgeCustomer ServiceVendor RelationsProcedure and Productivity Standards AdherenceAccountingAccurate and Timely BillingSelf DevelopmentUnderstand department process flow, looking for best practices to improve operational efficiency and productivityOverseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessary