In the role of In-Room Dining Captain the primary goal is to ensure an outstanding and memorable in room dining experience for each guest and providing developmental supervision to the team. Responsibilities include overseeing daily operations, maintaining knowledge of all menu offerings and quality standards, and providing guidance to the team.The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contactsAbility to carry out the duties of an In Room Dining Server as needed to contribute to a team oriented atmosphereEnsure quality and timeliness of all food items, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experienceControl labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash controlAttend regular operational meetings to ensure effective coordination and cooperation between departmentsObserve physical condition of facilities and equipment in the In-Room Dining area and make recommendations for corrections and improvements as needed