Vacancy expired!
Hello AllPlease have a look at the below position and let me know if you would like to applyTitle: Incident ManagerLocation: Austin, TXDuration: Long Term
DescriptionEstablish and maintain Enterprise Products, Incident Manager On-Call (EP-IMOC) availability and capabilities across Release Management services, processes and toolsMonitor and manage Enterprise Products owned or impacting SEVs and UBN tasks per defined SLAs, ensuring high quality and SLA compliant SEV and task managementEP-IMOC ownership of SEV engagement, from creation to mitigation, managing SEVs for review and follow-up processesSupport Facebook Change Advisory Board process, applying defined release and deployment processes to SLAsRespond to CAB requests in defined SLA timeframe, ensure CAB requests have met approval criteria detailed in EP-CAB and MSP Engagement documentsManage your task queue to SLA, working with CAB submitter to ensure proper process and tags5+ years of experience in program management in an enterprise applications support environment