Information Technology Help Desk Manager job vacancy

Vacancy expired!

Infrastructure Services Manager / Information Technology Help Desk Manager

Location: Dallas, TX· Image liaison of production/ non-production windows 10 environments and infrastructure support across a wide array of financial service clients based on project need; scope and SLA· Oversight of application packaging/ deployment, involving planning; testing and production using agile development techniques· Delivery management deploying metrics; governance; team development and collaboration with oversees partners and peers· Collaboration oversight involving planning; executing; and measuring critical delivery milestones to achieve client commitment in accordance with SLA and company KPI’s.· Maintain asset evaluation; asset contractual acquisition; inventory, allocation; depreciation; and maintainability throughout the United States· Continual collaboration in process improvement; ticketing; on boarding/ off boarding; end user training; technical automation involving imaging, compliance security tools (SEP, SEE, DLP, SNOW) and self service end user tools· Oversight of several site engineers ensuring proper team collaboration across network and offshore. Including training and professional mentorship to ensure growth and agility within teams and projects

Core Competencies· Strategic Team Delegation· System Integration Planning· IT Budgeting & Cost Containment· Effective Vendor Management· Collaborative Team Builder· Business Process Improvement· Disaster Recovery & Continuity· Help Desk Management· Regulatory Standards Compliance· IT Service Strategy & Direction

ID: #49023042
State: Texas Dallas / fort worth 75201 Dallas / fort worth USA
City: Dallas / fort worth
Salary: $60,000 - $80,000
Job type: Permanent
Showed: 2023-02-05
Deadline: 2023-03-25
Category: Et cetera