Infrastructure Engineer job vacancy

Vacancy expired!

This is hybrid role in Dallas, TX (Tuesdays, Thursdays in office) Qualifications:

Over 7+ years related work experience in High Availability and distributed systems, Windows administration, troubleshooting, and support
Fortinet is plus, Cisco or Meraki is desired
Excellent debugging skills across a variety of integrated platforms
Knowledge of networking, including AD, DNS, DHCP, firewalls, load balancers, and IP routing Having planned and/or participated in terabyte-scale data migrations;
Software Windows 8 newer, Mac OS X, Office Suite, Google Apps Hardware Mac, PC, Printer, Scanner, VOIP Phone Client Connectivity Ethernet, TCP/IP, and VPN Medical Device Equipment a Plus Oral and written communication skills
Team interaction and Attention to detail About the Job Duties

Responsibilities:

Remotely support desktops, laptops, iPads, and network equipment Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem
Understanding various network, data center, and data closet components
Troubleshooting and problem resolution independently or as part of a team Focus on providing a high level of customer satisfaction throughout the solution delivery process
Maintain daily communications to ensure resolution and proper follow-up
Assist with troubleshooting of client solutions remotely
Ensure that all T2/T3 level testing has been completed before escalating issues further. Identify and escalate situations requiring urgent
Attention Track and route problem requests and document resolutions
Review and maintain written process documentation
Install and support computer hardware and software following company standards
Follow up with users to ensure the issue has been resolved Stay current with system information, changes, and updates Inform management of recurring problems
Assist with project-based work
Manage situations requiring urgent Attention Full-Time/Part-Time Full-time Education Requirements Associate Degree