Infrastructure Support Specialist

30 Nov 2024

Vacancy expired!

Great opportunity with this growing organization in the healthcare field with more than 800 facilities in 40 states supporting infrastructure (network, workstations, servers, databases, firewall, printers, VPN, wireless access points, etc.), escalations from the support team, and helping IT management with special projects. Responsible for a higher level of support of systems, networks, and other infrastructure. Assist other technical staff members in resolving issues and to effectively research and design technical solutions for customer opportunities with a focus on support and implementation of key applications, services, and networking components such as Cisco Meraki, O365, and Microsoft Windows.

RESPONSIBILITIES
  • Install hardware including setup, troubleshooting, server builds, configuration, remote management and support applications associated with the Microsoft/SQL/VMware/web hosted applications environment.
  • Act as technical/project lead for key IT projects including Windows client operating system installation, deployment maintenance, and support
  • Office 365 Management, including but not limited to Azure Active Directory and Microsoft Endpoint Manager (formerly Intune)
  • Resolve escalated support and infrastructure issues while sharing knowledge along with documentation on implemented resolutions.
  • Prepare and present reports on usage and system health
  • Provide input regarding best practices pertaining to escalated workload and timeframes for resolution.
  • Follow SOPs providing feedback and constructive dialog when necessary.
  • Ensure all IT Infrastructure assets are hardened, patched, secured, configured, maintained, and services are available per SLAs.

BACKGROUND
  • Solid understanding of Office 365 and Microsoft Azure.
  • Strong understanding of TCP/IP network concepts and network troubleshooting
  • Ability to configure, maintain, and install all L2/L3 Enterprise network devices
  • Knowledge of VMware, Backup solutions, and storage
  • Network Design and consulting for internal and customer networks
  • Knowledge of Enterprise Wireless solutions
  • Hands-on experience with printers, computers, monitors, laptops, peripherals
  • Configure, maintain, and install Digital/VoIP phone systems
  • Industry Certifications, including Cisco CCNA or equivalent (Preferred)
RedRiver offers benefits including Major Medical, Dental, Vision, LTD and 401k. More positions @: http://redriversystems.com/jobs/#/jobs RedRiver Systems is an Equal Opportunity Employer.

  • ID: #23651778
  • State: Texas Plano 75023 Plano USA
  • City: Plano
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2021-11-30
  • Deadline: 2022-01-28
  • Category: Et cetera