Infrastructure Technologist

01 Dec 2024

Vacancy expired!

Job Description

The Opportunity

The Infrastructure Technologist reports to the KTX Director, Infrastructure. The Infrastructure Technologist is responsible for providing Tier 4 technical infrastructure support for KIPP Texas. The Infrastructure Technologist is responsible for supporting and maintaining the organization's core network solutions (WAN/LAN/WiFi/Telecom) and foundational software and systems, monitoring scheduled jobs and backups, and monitoring the development of automations and identity management. The Infrastructure Technologist helps ensure the integrity and quality of data used by the organization and downstream applications. In addition, works with functional leaders to develop solutions to support business needs.

Key Responsibilities

Functional Accountabilities

  • Provides Tier 4 technical support by investigating, troubleshooting and resolving technical issues.
  • Serves as the primary escalation point for the Infrastructure Analysts and IT Support Services (Tier 1,2 and 3).
  • Provides design recommendations on core facilities infrastructure and core network solutions.
  • Installs, maintains, and supports the organization’s core network solutions WAN/LAN/WiFi/servers/storage/telecom, (premise and hosted systems and services).
  • Installs, maintains, and supports core facilities infrastructure including structured cabling, A/V, PA, security cameras, and access control.
  • Performs tuning, monitoring, and optimization of systems and services.
  • Provides input for facilities standards, as necessary.
  • Provides input to business continuity planning, disaster recovery planning, and security standards.
  • Performs general software management including patches, upgrades, user management, access control, and storage monitoring; ensures scheduled backups are completed according to the established schedule.
  • Develops and maintains documentation of systems, services, and processes.
  • Implements and supports the organizational Active Directory including provisioning accounts and designing the provisioning process.
  • Designs and manages the configuration, implementation, and support of Microsoft Deployment Tools (MDT).
  • Develops and monitors Identity Management solutions for the organization.
  • Designs and manages hardware and software for virtual servers (premise and cloud based).
  • Manages mobile device management solutions (JAMF/File Wave/etc.).
  • Manages organizational communication and collaboration platforms - Office 365, G Suite for Education, video conferencing, and direct messaging.
  • Configures and supports organizational anti-virus software and CIPA compliant content filtering.
  • Designs, implements, and supports organizational storage models (SAN/VSAN), and storage monitoring and management.
  • Creates and maintains eRate documentation.
  • Documents inventory of assets including lifecycle management and provides reports to management.
  • Keeps abreast of emerging technology trends and recommends the development and implementation of systems and services that take advantage of these trends.
  • Supports the Infrastructure Analysts and IT Support Services (Tier 1,2, and 3).

Service Delivery

  • Adheres to IT data systems standards, metrics, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), documentation, communications, and training. Provides status updates to management and status updates to users on the status of service requests and incidents.
  • Implements monitoring procedures to maximize availability and performance of services and provides status reports to management.
  • Responds to and handles planned and emergent outages. Works with the Senior Infrastructure Technologist to recommend prevention and mitigation actions.
  • Evaluates and interprets requirements of key business stakeholders and data consumers to develop recommendations and implement approved solutions.
  • Collaborates on and develops complex queries, views, stored procedures, and user-defined functions.
  • Provides progress reporting for assigned projects including estimates, risk analysis, and time spent.
  • Independently designs, develops, and delivers ad-hoc reports.

Qualifications

Skills

  • Skilled in diagnosing and resolving Tier 4 technical issues.
  • Excellent organizational skills and demonstrated ability to manage multiple competing priorities and assignments.
  • Strong communication and interpersonal skills and works well in a collaborative cross-functional environment.
  • Excellent verbal and written communication skills.
  • Ability to communicate complex concepts clearly to diverse, non-technical audiences.
  • Team oriented mindset.
  • Experience with Cisco and HP switches and routers.
  • Experience with Palo Alto, and Fortinet firewalls.
  • Experience with Cisco and Aruba wireless access points.
  • Experience with Cisco Unified Communications Manager.
  • Experience with Active Directory (AD), Microsoft Deployment Tools (MDT), and Office 365 management.
  • Experience with cloud services (AWS/Azure).
  • Demonstrated skill using VMware version - ESXi 4.1+.
  • Strong understanding of G Suite administration and Google Apps Manager scripting (GAM).
  • Knowledge of Mobile Device Management tools (JAMF, Filewave, etc.).
  • Experience managing content filtering on a large scale (Lightspeed Systems, Open DNS, etc.).
  • Experience with cloud services (AWS/Azure).

Qualifications

  • Bachelor’s degree (or 5+ years of relevant work experience) in Computer Science, Business Administration or a related field.
  • Minimum two years of professional experience in a similar role.
  • Experience working in a school district, non-profit or government agency is a plus.
  • The following certifications are a plus: Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), VMWare Certified Professional (VCP).

Additional Information

Compensation and Benefits:

In addition to a competitive salary scale, a part of KIPP Texas’ competitive benefits options, KIPP offers all employees an $0 HMO plan for the employee only. In addition to our $0 plan, KIPP provides a $600 employer contribution towards a Health Savings Account and a variety of other supplemental benefits such as Dental, Vision, Short and Long-Term Disability, Pet Insurance, Life, etc.

  • ID: #23732353
  • State: Texas Houston 77001 Houston USA
  • City: Houston
  • Salary: USD TBD TBD
  • Job type: Full-time
  • Showed: 2021-12-01
  • Deadline: 2022-01-30
  • Category: Et cetera