IT Application Support Analyst

Job Description

• Serves as technical lead for the implementation of assigned business or educational applications; including: successful planning, development, implementation, and support.

• Develops working knowledge of existing applications and business processes in order to provide support to internal customers with a strong focus on high quality customer service and satisfaction.

• Acts as technical liaison with application vendors to ensure application-related issues and problems are resolved in a timely and professional manner.

• Defines potential improvements to resolve errors, prevent recurrence of problems, or improve system reliability.

• Performs other related job duties and training as assigned.

Qualifications

• Ability to perform effectively in a dynamic and complex operating environment.

• Excellent planning and organizational skills and demonstrated ability to manage multiple competing priorities and assignments.

• Strong communication and interpersonal skills, with an ability to communicate effectively and professionally; including, the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

• Bachelor’s degree in Management Information Systems, Information Technology, a related field, or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired.

• Two to five years of professional experience in application support or a similar role.

• Experience with databases, Microsoft SQL server, G Suite, and Student Information Systems, especially Skyward/Qmlative preferred.

• Experience working in a school district, non-profit or government agency is a plus.

• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) certification preferred.

Additional Information

Any KIPP Texas region (Austin, Dallas, Houston, San Antonio)

In addition to a competitive salary scale, a part of KIPP Texas’ competitive benefits options, KIPP offers all employees an $0 HMO plan for the employee only. In addition to our $0 plan, KIPP provides a $600 employer contribution towards a Health Savings Account and a variety of other supplemental benefits such as Dental, Vision, Short and Long-Term Disability, Pet Insurance, Life, etc.

The IT Application Support Analyst will be funded directly from the Elementary and Secondary Schools Emergency Relief (ESSER) grants awarded by the Texas Education Agency under the Consolidated Appropriations Act, 2021 (ESSER II) and the American Rescue Plan Act of 2021 (ESSER III). This position will be funded solely (100%) from the ESSER II and III allocation for administrative expenses through September 30, 2023, and may continue to be funded through September 30, 2024, depending upon the availability of ESSER grant funds. At the end of the grant period this position may be eliminated unless other sources of funds are secured to maintain this position or a similar position. The employee must sign this job description acknowledging receipt of the job description and signing their acknowledgement that this position is grant funded and is temporarily aligning with the terms of the grant period.