Vacancy expired!
- Works with technical business analyst and various business units to analyze processes to identify workflow automation opportunities.
- Design, develop, implement workflows based on business unit needs for any workflow product.
- Document and maintain workflow processes for various products.
- Provide necessary training and support for employees on workflow processes.
- Assists with the implementation and integration of business applications.
- Responsible for the upkeep, configuration, and reliable operation of business applications.
- Provides support of business applications to staff.
- Maintains relationship with vendors and works with vendor to address items related to the vendor products.
- Establish and maintain project layouts for multiple projects at a time. This would include identifying milestones, phases, and elements of the projects.
- Works along with the Application Support group and various business units to implement new system enhancements, patches, and releases.
- Develop and maintain processes with the various business groups and applications.
- Maintains solid working knowledge of the functionality of existing applications and systems.
- Works to identify system processes and practices that are used that can be converted into workflow efficiencies.
- Assists in creating and maintaining data reports.
- Communicates effectively with vendors and applicable departments regarding scope of projects, project supplies, and billing.
- Reviews vendor publications and release notes and determines appropriate distribution, implementation, testing and training requirements.
- Maintains and provides follow-up support and troubleshooting services for new and existing applications with other vendors and/or other IT teams.
- Works closely with members of the Application Support team, business stakeholders, functional users, and members of the IT team.
- Takes ownership of application issues and recruits appropriate resources to facilitate resolution.
- Provides support for migrations, updates, and fixes as needed.
- Manages enhancement requests submitted by business units.
- Monitors and maintains security administration in compliance with bank procedures.
- Develops and maintains training material for new and existing applications as needed.
- Performs duties in compliance with applicable laws and regulations.
- Maintains the security and confidentiality of pertinent information and records.
- 10+ years’ Experience in Technology
- 2+ years supervisory or management experience
- Hands-on Integration experience
- Hands-on Process Automation Experience
- Experience with SOAP or REST APIs
- Experience with Microsoft Office
- Experience with Salesforce – highly preferred
- Experience Jack Henry product knowledge including Enterprise Workflow – HUGE Plus!
- Strong documentation skills and requirements gathering experience
- level Business Systems Analyst/Technical Systems Analyst experience
- Proficiency with data gathering, analysis and solution development.
- Degree preferred