IT Customer Service Desk job vacancy

Vacancy expired!

Job#: 1298058

Job Description: If interested and think you qualify, please contact with an updated resume and best time to follow up with a call soon

IT Customer Service Desk

Responsibilities:

First-level support of all inbound calls, generating an Incident for all new issues.
Accurately logging, ticketing, and tracking/owning all incidents.
First contact resolution of desktop issues or follow proper escalation procedures
Provide accurate, timely, and professional resolution on all supported issues.
Timely, accurate, thorough and professional follow-up on all Incidents.
Quickly identify and escalate high-priority issues.
Accurately triaging/assigning/escalating tickets per current processes and standards.
Maintain dependable attendance and schedule adherence.

Skills:

Strong critical thinking skills that facilitate expedient problem solving
Strong communication skills
The ability to effectively communicate technical matters to a non-technical audience
Hardware/software maintenance skills
Ability to multitask while staying focused in a fast-paced competitive environment
Proficient with Microsoft Office
Proficient with Windows 7 and Windows 10 operating system
Knowledge of mobile devices
Experienced in the use of remote access applications
Able to work in a team environment
Able to resolve technical issues within the policies and guidelines provided
Excellent customer service skills

Requirements:

Ability to support any shift within a 24/7/365 environment, including early mornings, late nights, weekends, and holidays.
Familiar with ITIL and Service Desk support methodology

If interested and think you qualify, please contact with an updated resume and best time to follow up with a call soon

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

ID: #46115054
State: Texas San antonio 78202 San antonio USA
City: San antonio
Salary: USD TBD TBD
Job type: Permanent
Showed: 2022-09-30
Deadline: 2022-11-27
Category: Et cetera