IT Delivery Manager 50-75% Remote Must live in the Dallas/Fort Worth Area to be considered

This is a 3-6 month contract to hire position.(New addition to the organization)This is a 50-75% remote position. NOTE: ALL candidates MUST live in the Dallas/Fort Worth area to be considered. No relocation assistance is available.The IT Delivery Manager is heavily focused on project management and will be responsible for overseeing all aspects of the delivery of new and / or modified systems enhancements and integration solutions and provide subject matter expertise to various departments. The IT Delivery Manager is the primary Point-of-Contact for the overall delivery of all assigned initiatives. The IT Delivery Manager turns the business requirements into actionable tasks and helps prioritize and drive the execution of the work from inception to delivery. The IT Delivery Manager ensures the applications are fully in compliance with company policies and procedures and collaborates and communicates with cross functional department leads, senior leadership and external partners to ensure the delivery of services and solutions. The IT Delivery Manager is responsible for supporting software applications and supporting the delivery of IT equipment. Excellent communication skills, along with analytical, problem solving, and organizational skills are crucial to the success of this position. This position requires initiative, independence, drive, and the ability to work successfully in a fast-paced, dynamic environment with the ability to perform a wide variety of responsibilities. Strong communication skills are an asset that will be helpful while working closely with various teams across the agency.

• Develops vision and strategy for overall delivery, roadmap development, manages technical product backlog including planning and execution, and prioritizing business requirements.
• Understands the processes that are interdependent with applications and where technical changes may impact people and processes.
• Owns the delivery of the Technology initiatives for the assigned products and platforms.
• Ensures all significant work activity visible.
• Improves the work value stream: remove tactical impediments, improves work process for more effective, consistent, and sustainable execution, etc.
• Understands the components of the system, how functionality maps to them, and how the system is projected to evolve.
• Identifies and manages risks that could affect delivery.
• Maintains a holistic view of the deliverable and validating that all necessary components, technical and non-technical are in place including but not limited to: Operational readiness, Infrastructure readiness, Performance considerations, Production support considerations, Implementation / deployment considerations.
• Manages and prioritizes the product backlog with Business Product owners.
• Coordinates the efforts and deliverables between different teams i.e., business users, software engineers, validation engineers, cross functional teams across the Tech organization and vendor partners.
• Ensures all the delivery standards and processes are followed at all the stages of delivery.
• Guides and mentors, the team members on all the processes to be followed.
• Acts as the single point of contact for all internal stakeholders for any delivery related enquiries and status updates.
• Holds daily stand-up meetings.
• Acts as a liaison between teams to ensure seamless delivery.
• Provides guidance to direct-reports.
• Leads risk management meetings for identification and quantification of risks.
• Owns issue resolutions, milestone tracking and communication with key stakeholders.
• implements processes that helps to achieve high standards & exceed expectations.
• Applies innovative approach whenever applicable to reduce time & effort.
• Continually evaluates progress to ensure that the work being done aligns with the project targets.
• Holds ongoing reviews of and if necessary, modifications to project scope & product backlog to maximize the Return on Investment (ROI).
• Works with department managers to raise future technical project needs and/or major enhancements.
• Drives the delivery within an agile framework, supporting agile practices & standards.
• Provide Incident Response as needed for employees and is responsible for improving Incident Response Operations.
• Regularly maintains Knowledge Base as needed.
• Provides day to day leadership of IT technical support team to resolve support tickets.
• Responsible for leading a team, building on a cohesive and collaborative culture, and ensuring high performance through actively mentoring, coaching, and training.
• Manages and coordinates with stakeholders to define clear deliverables, maintain SLAs, and unblock obstacles as well as ongoing incident management for the agency.
• This position requires a driven and resourceful team player who can lead, but also roll up their sleeves and get the job done when needed.
• Provides on-call support.
• Participates in critical major incident resolution and treat such events a top priority.
• Comfortable with adapting and adjusting to multiple demands, shifting priorities and rapid change.
• Strong attention to detail, and superior organizational skills.
• Strong analytical and problem-solving skills with expertise in presentations and reporting to the management.
• Ability to act with limited oversight on day-to-day basis, balancing multiple priorities.
• Possesses high-level communication skills to assist with urgent requests, prepare draft responses and / or facilitates/participates in conference calls with stakeholders.
• Ability to communicate clearly and effectively, both verbally and in writing.

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication, and presentation skills.

• Bachelor’s degree in computer science, computer engineering, technology information systems or equivalent
• 6+ years of technical support and operations experience in the IT industry.
• 5+ years of experience in Agile development and delivery management.
• Must demonstrate strong sense of urgency regarding solving critical business application issues.
• 5+ years’ experience providing direct support to IT business application and related infrastructure teams in a complex multi-platform operating environment.
• Direct experience executing multi-dimensional development projects/programs with diverse technology.
• Excellent problem-solving skills.
• Self-starter, with an ability to lead and execute work with limited to no supervision.
• Excellent written and verbal communication skills; must be able to understand detailed problem resolution discussions and condense pertinent facts for senior leadership.
• Knowledge in Major Incident Management, ITIL Service Management, Incident and Problem Management concepts.
• • Be able to track and document information regarding troubleshooting techniques
• Adept at working on multiple issues simultaneously.
• Openness to collaborate, share knowledge and provide technical direction to team members cross functionally.
• Strong written and oral communication skills.
• Outstanding organizational and effective time management skills.

• 50-75% remote.