IT help desk Administrator

23 May 2024

Vacancy expired!

job summary:

I have a premier client in San Antonio texas looking for a helpdesk administrator for a permanent position.

You will be responsible for the efficient handling of support requests pertaining to computer systems, software, and hardware. These systems include email and messaging communication, collaboration and document management, phone and networking, and specialized systems we license from various vendors. Critical to the success of this position will be the ability to effectively manage and process requests submitted to the help desk ticketing system in a prompt and professional manner. A basic understanding of networking, various operating systems, cloud services including Microsoft Office, Intune, communications, remote management tools, and other technologies commonly used today will be vital to the success of the Help Desk Administrator. An ideal candidate will be able to support the staff with the education of Microsoft Suite and a variety of other systems.

location: San Antonio, Texas

job type: Permanent

salary: $55,000 - 62,000 per year

work hours: 8am to 4pm

education: Bachelors

responsibilities:

  • Serve as the first contact with customers who need technical assistance via the phone or email
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Provide on-site troubleshooting.
  • Provide quick resolution and excellent customer service
  • Enter support tickets and redirect unresolved issues to the next level of support personnel.
  • Provide needed information on IT products or services
  • Keep record of problems and their resolution
  • Follow-up with customers
  • Provide feedback on processes and make recommendations on areas to improve
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
  • Suggest improvements on procedures
  • Assists in asset management system.
  • Mentor IT Technicians and provide guidance.
  • Handle, more advanced tier 2 technical issues.
  • Monitoring IT ticket queues for timely assignments.

MINIMUM QUALIFICATIONS

  • 2 years working experience and advanced knowledge of Information Technology systems, or relevant experience.
  • Excellent knowledge of technical management, information analysis, and of computer hardware/software systems.
  • Proven proactive problem-solving mindset.
  • Excellent communication skills, both verbal presentations, and written format.
  • strong working knowledge of business tools and metrics
  • Attention to detail and strong writing capabilities
  • Customer follow-up and follow-through skills
  • Excellent time-management skills
  • strong work ethic and desire to achieve results
  • Customer focused mind set
  • Capacity to learn new technologies.
  • Professional and strong understanding, use, and technical use ability of Microsoft Office products, i.e. Word, PowerPoint, Excel, Outlook, Office 365, etc.

qualifications:

  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: Bachelors

skills:
  • Helpdesk
  • VMWARE
  • Microsoft Shop
  • Intune
  • Outlook troubleshooting
  • ring central
  • breakfix
  • Installing software

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

    • ID: #49982589
    • State: Texas San antonio 78216 San antonio USA
    • City: San antonio
    • Salary: USD55,000 - USD62,000
    • Job type: Permanent
    • Showed: 2023-05-23
    • Deadline: 2023-07-21
    • Category: Et cetera