IT Help Desk I

05 Dec 2024

Vacancy expired!

Help Desk Analyst I
  • This position is responsible for working at the Agency Help Desk.
  • Receives calls for assistance relating to the utilization of computer equipment and software.
  • Provides moderately complex Level-I system support, problem analysis and resolutions in support of the Agency’s Local Area Network (LAN), Wide Area Network (WAN), Agency custom applications and stand-alone microcomputers.
  • Provides technical assistance in the administration of agency standard Windows operating systems, applications software, hardware, telecommunications and networking environments.
  • Installs and configures agency standard software applications.
  • Applies and configures hardware and software upgrades to agency microcomputers.
  • Logs, tracks and resolves problem calls utilizing the Remedy Help Desk Software Package.

Minimum Requirements:
  • 2 years of knowledge of microcomputer architecture and design;
  • 2 years of experience in delivering excellent Level-I technical support;
  • 2 years of experience in problem analysis and utilizing appropriate procedures and techniques to effect problem resolutions
  • 2 years of skill in generating detailed and accurate documentation on microcomputer hardware and software problems;
  • 2 years of skill in providing quality customer service in a courteous and professional manner;
  • 2 years of experience generating detailed and accurate problem call tickets utilizing agency standard call tracking system
  • 2 years of experience installing, configure and trouble-shoot agency standard microcomputers and their related peripheral equipment
  • 2 years of experience providing phone based support in a call center or help desk environment.

  • ID: #23899896
  • State: Texas Austin 73301 Austin USA
  • City: Austin
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-12-05
  • Deadline: 2022-01-29
  • Category: Et cetera