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- Provides first level support to end users for PC hardware and Network (Windows7/Windows 10 environments) and Mainframe (UNIX/IBM) environments
- Resolves and closes tickets/work orders supporting end-user desktops and peripherals
- Conducts problem determination for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Dot Matrix printers, etc.
- Interact with internal and external support teams and third party vendors to identify and correct core problems
- Maintains daily awareness of outages and issues system wide
- Escalates incidents to escalation teams to ensure customer resolution
- Provides timely communication (oral or written) to the Level 2 support or other management personnel, as needed
- Demonstrates commitment to and compliance with all company and departmental policies, procedures, and practices
- 2 years of Help Desk and/or customer service experience
- 2 years of troubleshooting experience with service desk environments
- Knowledge of all Windows based operating systems including Windows 7 and Windows 10
- Preferably Knowledge and/or experience with internal server/mainframe applications such as: Sabre, QIK, IBM/TSO/TPX, and SCEPTRE
- Shift work required for 24x7 IT coverage environment
- Strong interpersonal, written, and verbal communication skills
- Ability to multi-task in a stressful environment
- Associate / Bachelor’s degree in computer science, Information Systems, or other related field or equivalent work experience/training
- ID: #23464727
- State: Texas Dallas / fort worth 75201 Dallas / fort worth USA
- City: Dallas / fort worth
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2021-11-25
- Deadline: 2022-01-23
- Category: Systems/networking