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Description
Solving complex technical problems. Empowering your career growth. We're searching for a collaborative IT Support Technician to help us provide best-in-class technical service for our diverse customer base in Austin, TX. We use technology to build stronger relationships, solve ever-evolving problems, and put people first. By covering the costs of certificates and providing paid study time, we're also deeply invested in your continued growth. Our unique career path allows you to pursue what you're most passionate about. From Information Security and Network Operations to Management and Business Intelligence, you can grow in any direction you want at CalTech. All you need is a "can do" attitude and a strong work ethic. Sound good to you? Join us. Want a raise within your first 120 days? We offer that. Your career can grow quickly when you join our team. As a IT Support Technician, you'll have access to monthly coaching, industry-leading training, and clearly communicated goals. If you meet those goals for your first 120 days, we'll give you a raise. It's really as simple as that. What you'll do as a IT Support Technician:- Making the customer your top priority at all times, you will provide exceptional service according to technical requests.
- Provide technical support across a wide variety of operating systems and devices.
- Escalate customer support to the necessary leadership as needed.
- Collaborate with other IT team members to provide best-in-class service.
- Some after-hours work is required for this position.
- You must complete and maintain a current A+ and a Security+ certification within 120 days of your start date.
- A bachelor's degree in a relevant field is preferred.
- Ideally, you have at least 1 year of information technology experience.
- You also have excellent communication skills.
- Medical, dental, and vision insurance
- 401K retirement plan
- Employee stock purchase program
- Paid time off
- Paid volunteer time
- Paid holidays
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Trustmark supplemental insurance
- Gym membership reimbursement
- Corporate Care counseling services