IT Helpdesk Technician

22 Apr 2024

Vacancy expired!

Job Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Qualifications

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc)
  • Good understanding of computer systems, mobile devices and other tech products
  • Able to install and configure Laptops, PC's and Desktops, Printers and peripherals
  • Ability to diagnose and resolve basic technical issues
  • Computer skills must include: Microsoft Office Suite, SAP GUI
  • Install and repair Laptop PC, Printers
  • Experience with LAN and Cabling
  • 14 years’ experience working in helpdesk area with break/fix experience and/or with related education/training But entry level is applicable.
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field

Additional Information

All your information will be kept confidential according to EEO guidelines.

  • ID: #39267211
  • State: Texas Plano 75023 Plano USA
  • City: Plano
  • Salary: USD TBD TBD
  • Job type: Contract
  • Showed: 2022-04-22
  • Deadline: 2022-06-21
  • Category: Et cetera