IT Project Manager Salesforce

The IT Project Manager I is responsible for providing project management leadership, support, and assistance to deliver technology solutions to the enterprise Salesforce initiatives. This includes the management of project planning, execution, quality, support transition, communications, risks and cost. Manages on-time and on-budget delivery of small to medium IT solutions.The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; Participate in ongoing self-development.

• Serves as project manager on enterprise-wide application small to medium development projects
• Ensures that the goals and objectives of the project remain aligned with enterprise strategy and targeted business value.
• Ensures business value realization and optimization, through delivering new capabilities, managing expectations, and identifying opportunities to add value.

• Facilitates the development of project schedules, work plans, and tasks to determine detailed project schedules, costs estimate, and resource scheduling needs
• Identifies and anticipates risks and issues; facilitates resolution, mitigation, and appropriate escalation
• Creates and maintains comprehensive project documentation & artifacts, including project charter, project workbook including budget tracking, risk log, change log, communication plans, RAID, backlog, etc.
• Ensures that ongoing support (Run the Business) team members are engaged at the appropriate time in the project delivery. Aligns with supporting teams and ensures acceptance of support handoff.

• Develops, communicates, and reports on project progress to stakeholders and sponsors, to include insights on schedule (time), investment (cost), quality (scope, risks) of the project delivery. As needed, partners with Program Manager to include project report in Program Status and Portfolio Status updates.
• Adheres to project Change Management standards, ensuring that stakeholders are informed of the factors influencing change & the associated impacts. Ensures appropriate approval and communication of changes as part of Project Communication Plan.
• Serves as the company’s primary point of contact for the selected third-party contractor(s), providing design and build services in support of project deliverables
• Ensures terms and conditions of applicable contracts are enforced and/or managed in support of project deliverables
• Educates business partners and other areas of the company about IT and project management enterprise-wide guidelines & best practice processes
• Demonstrates competency in coordinating all aspects of complex projects involving multiple Project Management methodologies (SDLC, DevOps, Agile, Waterfall, ITIL, Change Management, etc.)

• Leads, provides guidance to, and motivates cross-functional team members (both internal and external) to ensure goal achievement and team success across the project
• Coordinates work across multiple team members to ensure team actions remain in synergy and following workplans. Promotes an environment of empowered teamwork, collaboration, and partnership.
• Works and/or manages onshore/offshore vendor resources and consultants.
• Fosters a cohesive team environment to effectively deliver value. Motivates and influences all parties involved in the project to complete tasks timely and accurately
• Influences and motivates staff members to use Company's Values Based Leadership (VBL) tools ensuring legendary customer service with all services they deliver
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

• Excellent verbal, written, communication, and presentation skills; develops quality communications, reports. Able to facilitate meetings with cross-functional and technical resources
• Excellent interpersonal and customer service skills
• Strong analytical, problem-solving, task and time management, and organizational skills
• Strong project management skills of small and medium projects in cross-functional environment
• Demonstrates a practical sense and ability to implement in a dynamic, diverse, collaborative team environment with changing and fluid needs
• Ability to manage numerous complex projects simultaneously.
• Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions
• Ability to develop successful relationships with and influence internal stakeholders and external. Ability to navigate and drive program through conflict
• Proficient in Microsoft tools (Word, Excel, PowerPoint) and other project management software tools

• 4-year college degree from an accredited university with emphasis in Business, Information technology or equivalent industry experience
• Minimum of 4 years experience of related experience required
• Project Management Professional (PMP) or other equivalent in relevant area of specialty preferred
• Proficient in Microsoft tools (Word, Excel, PowerPoint) and other project management software tools

• 10-15% and overnight travel may be expected
• Valid driver’s license