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- Precisely capture business problems, value drivers, and functional/non-functional requirements, including health, safety, security, usability, data, and supportability considerations.
- Translate business requirements into functionality and assess the risks, feasibility, opportunities, and business impacts of various solution options.
- Assess, use queries, and model processes, data flows, and technology to understand the current value and issues, and identify opportunities for improvement.
- Create clear documentation to communicate requirements and related information; keep updated to align with the solution over the project lifecycle.
- Ensure traceability of requirements from business needs and requirements, through testing and scope changes, to final solution.
- Interact with software suppliers, designers, and developers to understand technical and process limitations, deliver elements of system and database design, and ensure that business requirements and use cases are handled.
- Configure and document processes, templates and software queries using agreed standards and tools.
- Create acceptance criteria and validate that solutions meet business needs through defining and coordinating testing.
- Seek guidance from more experienced Client and be open to learning on-the-job.
- Familiarity with Networks, Voice, and circuits terminology & device types
- Familiar with technical and network device interconnectivity for discussions with Houston-based Trading-specific Network & Voice Operations (TSNVO) OLM (Operate Landscape Manager), a key stakeholder
- Drafting the definition of TSNVO and ET-SOM Connectivity roles respectively for the support of Trading-specific network, voice, and circuits devices
- Drafting of a new TSNVO Demand Management process and template
- Drafting of a new TSNVO project tracking process and template
- Create ServiceNow (SNOW) queries to Client the Networks-specific devices inventory for key Trading sites
- Access ASSAI document & drawings portal to find network diagrams for Trading key sites to cross-reference to the SNOW query results
- Identify which TSNVO documentation and networking diagrams will require updating (evergreening)
- Any experience with service billing, invoicing or COBACHI (Consumption based charging implementation) would be a bonus.
- TSNVO people are Houston-based, co-ordination will be with them (they start their working day at 07.00 Central / 13.00uk)
- Drafting the definition of roles & responsibilities demarcated between T&S Trading SOM and ET-SOM Connectivity teams
- Co-ordinating discussions between TSNVO OLM and ET-SOM Connectivity team leads to gain agreement on the new Operate role definitions, relating to Trading-specific network, voice, and circuits devices
- Clarification of Networks devices Billing and Invoicing cycle for Houston 1000 Main location (HOU-OTM), analyzing and drafting a subsequent process for new standardized way of working
- Guide business stakeholders to gain acceptance / sign-off for changes in Networks device ownership in ServiceNow.
- Describe potential solutions in terms easily understood by T&S SOM and TSNVO stakeholders and set realistic customer expectations for the project outcome. Adjust customer expectations in accordance with changes in scope.
- Generate innovative approaches to existing problems and new opportunities.
- Work closely with stakeholders to build trust and understand their goals, motivations, constraints, risks, and operating environment.
- Understanding of systems engineering concepts
- Familiarity with Networks, Voice & circuits terminology & device types
- Familiarity with ServiceNow (SNOW) queries
- Persistence in searching for Networks, voice and circuits diagrams and documentation in ASSAI or other document management systems (EDMS)
- Persistence and patience in discussions between TSNVO and ET-SOM Connectivity teams for the agreement around their respective roles, for Trading-specific devices
- Experience in Agile tooling (e.g., VSTS/ADO) is preferable
- Ability to take a systematic and analytical approach to problem solving and pay close attention to detail
- Strong interpersonal skills