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- Have experience with Microsoft enterprise family Azure, O365, Power BI and SharePoint
- Lead SDLC projects and assist with implementation(s), UAT and ongoing sustainment
- Lead SDLC projects and assist with implementation(s), UAT and ongoing sustainment
- Have an outgoing style and great communication on software endeavors both from scratch internal efforts as well as managing outside softwareDev vendor expectations
- Manage Dev projects, to ensure they are meeting expectations and controlling costs
- Management of MSP(s) and general IT resolutions
- Provide training to end users on new software and participate and manage UAT testing
- Assess situations quickly and create short-term solutions with long-term plans for improvement based on input from others combined with discoveries from data analysis
- Address points of escalation by identifying root cause and analysis related to the day-to-day operations with Customer Service, and other areas impacting operations and projects
- Maintenance of websites and security using GoDaddy and Pantheon
- Participate in meetings and serve as a subject Matter Expert for decisions regarding but not limited to software development and improvement projects
- Resolving IT Jira tickets in accordance with SLA(s) set by IT Leadership
- Understanding of basic IT security functions and administration
- Comfortable Presenting and Providing training to end users
- Implement and manage software solutions to facilitate automation of business and IT initiatives, utilizing but not limited to Javascript, Python, HTML-CSS and APIs
- Bachelor’s Degree in Information Systems
- 4+ years Azure, 0365, SharePoint, SQL and SDLC experience required
- 4+ years Administration and Project Management
- Must be comfortable being End User facing and presenting projects to leadership
- Experience managing software projects both internal and external vendors
- Must possess solid problem solving and troubleshooting skills in supporting enterprise level solutions, with the ability to communicate and resolve
- Experience with Oracle Netsuite, CRM software, DevOps a plus
- On-Site 4 Days with Half day Fridays