IT Service Desk (Hybrid)

Join this growing healthcare company that is transforming the healthcare ecosystem for greater, healthier outcomes of our patients. Reporting to the Manager, IT Operations, you prioritize customer engagement and ticket handling procedures when providing IT supportYou will be responsible for providing technical support to internal employees and contracted physicians acting as a first point of contact for users. Support includes the company's technology products which includes: tablets, laptops, thin clients, and mobile devices. Additional responsibilities involve incident and request escalations to other departments to remediate the user’s issue that cannot be solved at the Desktop Support level.

• Day to day support for call support with Clinician Network, Employees and Contractors
• Customer engagement via telephone (inbound and outbound calls), email, slack or in person to provide first point of contact support for technical issues
• Supply Request fulfillment for clinician network and internal end users
• Maintain ticket status to ensure they are up to date including: closed, escalating, and notating tickets as needed
• Walk customers through problem solving or resolution process for issues they are facing
• Follow up with customers on unresolved issues.
• Actively demonstrate teamwork at all times.

• Experience within IT or help desk support environments
• Experience supporting iPads, G-Suite, and Windows
• Experience with both remote and in person deskside support
• Proven analytical and problem solving abilities
• Experience working with web-based technologies
• Strong written and verbal communication skills
• ITIL and / or CompTIA A+ Cert preferred