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The IT Specialist supports the technological needs of Tyler's employees in the areas of advanced Help Desk issues including hardware and software support.
Responsibilities- Provide end-user support for Tyler's internal customers via telephone, email and in-person.
- Install and maintain Tyler approved software.
- Troubleshoot and repair hardware issues related to computers.
- Document customer interactions and issue resolution using appropriate helpdesk tracking system.
- Configure, maintain, and troubleshoot printer related issues.
- Proficient with use and repair of all Microsoft Operating Systems, Microsoft Office Applications and computer threat detection and removal.
- Troubleshoot initial network connectivity and VPN issues.
- Possess a basic understanding and ability to troubleshoot basic network issues related to DHCP and DNS.
- Possess a basic understanding and ability to troubleshoot issues related to Active Directory, Exchange and Server Operating Systems.
- Provide assistance to any other department as needed.
- May be required to lift 30 pounds (servers and other computer related hardware) on a weekly basis and bend and work in restrictive spaces such as under desks.
- Bachelor's degree in computer science or equivalent experience/certification.
- Typically requires at least 3 years' IT experience in a business environment.
- IT certifications such as MCP, Network+ and/or CCENT a plus.
- Demonstrated or has previous experience installing, configuring and supporting operating systems, PCs, printers and other hardware.
- Ability to prioritize and complete multiple tasks in a fast paced, technical environment.
- Good interpersonal and communication skills.
- Excellent customer service, organizational, interpersonal and communication skills.
- Ability to work independently and in a team environment.
- Ability to work in a networked environment and an understanding of network principles and configuration including DNS, DHCP, LAN, WAN and VPN.
- Ability to prioritize and complete multiple tasks in a fast paced, technical environment.
- Demonstrated ability to maintain a positive, professional attitude.