IT Support Analyst

22 May 2024

Vacancy expired!

We are looking for an IT Support Analyst for a long-term contract opportunity in Austin, TX.

Responsibilities:
  • Installs, maintains and provides technical support for users.
  • Performs hardware, software, and applications support and preventative maintenance
  • Performs end-to-end environment appropriate support utilizing best practices and documented procedures
  • Works with customers and purchasing to identify solutions and obtain quotes for those solutions.
  • Responsible for inventory management and record keeping
  • Develops, documents, publishes and provides communications
  • Performs system administration functions
  • Contributes to team dynamics and successes
  • Records incidents and events information
  • Diagnoses and resolves or escalates technical support
  • Responds to Service Desk requests

You:
  • Ability to demonstrate initiative and professionalism
  • Ability to build rapport and elicit problem details from customers
  • Ability to quickly identify and learn appropriate software and hardware
  • Ability to triage, engage others, and escalate appropriately
  • Ability to write accurate reports and maintain system documentation
  • Ability to pro-actively problem solve and adjust frequently to changing priorities
  • Skilled in entry-level technical writing
  • Experience with creating and modifying user accounts
  • Experience with MS Teams and ServiceNow preferred
  • Experience with sql

What We Offer:
  • Hybrid work arrangement with 3 days remote and 2 days onsite
  • Competitive compensation plus health, dental and vision insurance options
  • Great work-life balance
  • Long term contract
This is a long-term contract opportunity in Austin, TX and no sponsorship can be provided. Luna Data Solutions is an equal opportunity employer.

  • ID: #41364737
  • State: Texas Austin 73301 Austin USA
  • City: Austin
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-05-22
  • Deadline: 2022-07-17
  • Category: Customer service