Vacancy expired!
We are looking for an IT Support Analyst for a long-term contract opportunity in Austin, TX.
Responsibilities:- Installs, maintains and provides technical support for users.
- Performs hardware, software, and applications support and preventative maintenance
- Performs end-to-end environment appropriate support utilizing best practices and documented procedures
- Works with customers and purchasing to identify solutions and obtain quotes for those solutions.
- Responsible for inventory management and record keeping
- Develops, documents, publishes and provides communications
- Performs system administration functions
- Contributes to team dynamics and successes
- Records incidents and events information
- Diagnoses and resolves or escalates technical support
- Responds to Service Desk requests
- Ability to demonstrate initiative and professionalism
- Ability to build rapport and elicit problem details from customers
- Ability to quickly identify and learn appropriate software and hardware
- Ability to triage, engage others, and escalate appropriately
- Ability to write accurate reports and maintain system documentation
- Ability to pro-actively problem solve and adjust frequently to changing priorities
- Skilled in entry-level technical writing
- Experience with creating and modifying user accounts
- Experience with MS Teams and ServiceNow preferred
- Experience with sql
- Hybrid work arrangement with 3 days remote and 2 days onsite
- Competitive compensation plus health, dental and vision insurance options
- Great work-life balance
- Long term contract
- ID: #41625447
- State: Texas Austin 73301 Austin USA
- City: Austin
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2022-05-26
- Deadline: 2022-07-17
- Category: Customer service