IT Support Analyst job vacancy

Vacancy expired!

Description

POSITION: DESKTOP SUPPORT ANALYST

DURATION: 6 MONTH CONTRACT TO HIRE

LOCATION: DALLAS, TX

RATE: 25-27/HR

Provide a high level of customer service while supporting case teams and office based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, Smartphones, and phone and voice mail systems, both in and outside the office.

· Assist with the management of local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs.

· Understand and effectively discuss services and software provided by IT Service

· Gather feedback and evaluate impact of IT Service offerings

· Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops

· Support a variety of operating systems and applications

· Assist with hardware and software asset tracking and inventory management

· Coordinate the repair and maintenance of office printers and computing equipment with outside vendors

· Assist with on-site technical support at special events, including, but not limited to staff meetings and customer meetings, etc.

· Communicate frequently with end users as well as with local, regional, and global support teams with regard to the status of their issue

· Maintain configurations of all notebook and desktop computer systems according to established requirements

· Assist with the documentation and updating technology related instructions/procedures/knowledge articles as required

· Troubleshoot video conference and telecommunications systems

· Maintain problem call history by recording calls in Service Now help desk tracking database; analyze call data to proactively identify improvement opportunities

· Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within

· Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management

· Provide backup to IT team across the South system

· Assist with general office projects as necessary

Requirements

YOU BRING (EXPERIENCE & QUALIFICATIONS) (This field is consolidating what once was two separate - Basic Qualifications & Key Competencies)

·Bachelor's degree preferred

·2 years experience in a similar role

·Experience troubleshooting Windows 10, Office Suite, Internet Explorer, VPN/network connectivity

·Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area

·Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration

·Knowledge of MS Office products, including, but not limited to Outlook, PowerPoint, Word and Excel

·Excellent customer service skills

·Strong organizational skills

·Ability to multi-task and manage tasks with varying priorities

·Good judgment and problem solving skills

·Proactive with a drive for customer satisfaction

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

ID: #46112976
State: Texas Dallas / fort worth 75201 Dallas / fort worth USA
City: Dallas / fort worth
Salary: $23.75 to $27.50 hourly
Job type: Permanent
Showed: 2022-09-30
Deadline: 2022-11-27
Category: Et cetera