Vacancy expired!
- Research solutions for uncommon issues
- Required to work independently
- Must document systems, processes, and procedures
- Communicate and demonstrate techniques while training other staff
- Maintain a clean appearance and workspace
- Manage an inventory of parts and accessories
- Procurement of new hardware and replacement devices
- Maintain and support the required company Cybersecurity posture and patching schedule
- Consistently and accurately use the ticketing and purchasing system to enter, track and close all client transactions
- Maintain the privacy of all client data
- Provide exceptional customer service
- Provide end-user support on iOS, Android, and Windows platforms
- High school graduate or associate degree and/or related industry certifications with a minimum of 3 years of professional experience in a related field.
- Proficiency in a wide range of devices to include, but not limited to, Apple iPhones, Apple iPads, Apple iOS, Android, and Windows OS.
- Customer Service experience
- Must have experience in Microsoft Office Suite (I.e. Office 2013, 2016 and O365)
- Experience with Verizon Business Portal a plus.
- Experience using Mobile Device Management platforms
- High proficiency configuring and troubleshooting current Windows OS
- Knowledge of Dell or Hewlett Packard business portals is a plus
- Experience using FedEx shipping manager is a plus
- Knowledge of Cyber Security best practices and patching
- Strong attention to detail
- Ability to work in a team environment and leverage the skills of other IT members.
- We are looking for local candidates to the Dallas-Fort Worth area no relocation is available. This is an in-office position so the commute to work is required.
- ID: #21513949
- State: Texas Dallas / fort worth 75201 Dallas / fort worth USA
- City: Dallas / fort worth
- Salary: Depends on Experience
- Job type: Contract
- Showed: 2021-10-22
- Deadline: 2021-12-19
- Category: Technical support