IT Support Specialist 1

Overview

• Provide technical support to end users by phone, email, and in person in a friendly, professional manner
• Take ownership and monitor support requests to ensure a timely resolution
• Deploy, configure, and support personal computers, laptops, and network appliances
• Identify, research, and resolve hardware, software, and network issues
• Install hardware components, drivers, and other upgrades
• Set up, configure, and support peripheral equipment such as TVs, printers, and game consoles
• Install, configure and support Windows operating systems and applications such as Microsoft Office, 3ds Max, and Photoshop
• Assist with user account creation, modification and termination across multiple applications such as Active Directory and Exchange
• Track hardware and software assets in an inventory system
• Unpack new hardware and RMA or dispose of defective hardware
• Assist with and lead new projects as they arise
• Perform other tasks as assigned

• 1 to 2 years of corporate IT experience
• Excellent customer service and communication skills
• Strong PC hardware and software experience (build, repair, and troubleshooting issues)
• Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlines
• Extremely detail-oriented, trust-worthy, and reliable
• Must be a team player and be willing to work independently with minimal supervision
• Able to lift 60 pounds (monitors, computers, printers, servers)
• Be able to assist with occasional afterhours emergency on call support
• The desire and ability to grow and improve technical skills on a daily basis
• Bachelor's degree in Information Systems or equivalent experience
• Experience in IT support
• Experience with networking appliances and technologies such as switches and Wi-Fi
• Experience with Audio/Video equipment