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Dear Candidate,Greeting of the day.This is “Prakhar Shukla” from “Saibber LLC”.We are looking for
IT Technical support Engineer in Cary, NC and Frisco, TX. Kindly go through the job description given below and reply me your resume at# or call . Role: IT Technical support EngineerLocation: Cary, NC and Frisco, TXDuration: Full Time Technical Requirements:Phone support experience necessary.Technical helpdesk or technical call center experience is necessary.Disciplined, systematic problem solving skills required. Hands-on work experience with the following:Windows Operating systemsServers: WindowsExperience in Apple products support (iMac, iPad)Knowledge of Active Directory, MS Exchange, Office 365ITSM ticketing tools such as Service now, RemedyUser account creation for Active Directory, Exchange Mailboxes, Distribution listsRemote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native toolsMS Office Suite : MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS VisioInternet browsers (e.g. Explorer, Chrome, Firefox),VPN and remote dial-in usersSupport for laptop, desktops, and printersPDA and blackberry supportOthers: Adobe Acrobat and other common desktop applications like Winzip, etc Soft Skills:Excellent communication and conversation skills (Verbal and Written)Good documentation skillsGood working knowledge of MS OFFICE (Including MS Project and Visio)Should have a great customer handling skillsAble to handle unforeseen situationsHigh level of acceptanceOther Skills / Experience:Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.Ability to learn new information quickly and the willingness to do so at all times.Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.Customer FocusTeamworkTechnical ExpertiseInterpersonal EffectivenessConcern for Order and Quality