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- Collaborate with key leaders to define data needs
- Develop and implement a comprehensive, innovative knowledge/content management structure to ensure the efficient dissemination of information across a broad spectrum of functions and users
- Drive the development and implementation of important information to improve service
- Develop comprehensive professional development to train employees to access and analyze data throughout the organization
- Develop strategies for long-term, sustainable systems to support the delivery of instruction
- Facilitate communication between stakeholders, successfully facilitating necessary negotiations
- Recommend, implement, and administer methods and procedures to enhance Knowledge Management operations
- Maintain currency of knowledge with respect to relevant curriculum, technology, marketing, and/or systems
- Gather data on user experience and implements plans of action to improve user experiences
- Provide general leadership, guidance, and support to relative team members in order to collaborate, give feedback, develop plans, and reach team and individual goals
- Working knowledge of ITIL framework.
- Prior Service desk experience a must
- Experience in online knowledge management, knowledge management tools
- Experience in Content writing and instructional design
- Exposure to similar role for a minimum of 1 Year.
- Experience of working in 24/7 environment.
- Experience with Excel, Access and other database programs
- 2 year or more experience in similar role.
- Experience on Desktop support, application support
- Strong interpersonal skills
- Accredited certification on Content Writing / Instructional design
- Accredited certification on Knowledge management is added advantage
- Excellent written and oral communication skills; demonstrated experience in the ability to communicate with, engage and inspire a wide range of audiences
- Ability to develop, plan and implement short and long-range goals
- Ability to keep current on technological developments/trends
- Ability to evaluate resources for applicability to projects