Knowledge Manager (ITIL, KCS, KM)

10 May 2024

Vacancy expired!

Immediate need for a talented

Knowledge Manager (ITIL, KCS, KM). This is a

06-12+ Months contract opportunity with long-term potential and is located in

Houston,TX(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 23-15877 Pay Range: $40 - $43/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:
The Knowledge Manager is responsible and accountable for (but not limited to) the following:
  • Collaborate with key leaders to define data needs
  • Develop and implement a comprehensive, innovative knowledge/content management structure to ensure the efficient dissemination of information across a broad spectrum of functions and users
  • Drive the development and implementation of important information to improve service
  • Develop comprehensive professional development to train employees to access and analyze data throughout the organization
  • Develop strategies for long-term, sustainable systems to support the delivery of instruction
  • Facilitate communication between stakeholders, successfully facilitating necessary negotiations
  • Recommend, implement, and administer methods and procedures to enhance Knowledge Management operations
  • Maintain currency of knowledge with respect to relevant curriculum, technology, marketing, and/or systems
  • Gather data on user experience and implements plans of action to improve user experiences
  • Provide general leadership, guidance, and support to relative team members in order to collaborate, give feedback, develop plans, and reach team and individual goals

Key Requirements and Technology Experience:

Mandatory Skills - ITIL, KCS, KM.
  • Working knowledge of ITIL framework.
  • Prior Service desk experience a must
  • Experience in online knowledge management, knowledge management tools
  • Experience in Content writing and instructional design
  • Exposure to similar role for a minimum of 1 Year.
  • Experience of working in 24/7 environment.
  • Experience with Excel, Access and other database programs
  • 2 year or more experience in similar role.
  • Experience on Desktop support, application support
  • Strong interpersonal skills
  • Accredited certification on Content Writing / Instructional design
  • Accredited certification on Knowledge management is added advantage
  • Excellent written and oral communication skills; demonstrated experience in the ability to communicate with, engage and inspire a wide range of audiences
  • Ability to develop, plan and implement short and long-range goals
  • Ability to keep current on technological developments/trends
  • Ability to evaluate resources for applicability to projects
  • Ability to write and deliver complex documents for sophisticated audience.
Our client is a leading

CPG organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • ID: #49899873
  • State: Texas Houston 77001 Houston USA
  • City: Houston
  • Salary: $40 - $43
  • Job type: Contract
  • Showed: 2023-05-10
  • Deadline: 2023-06-19
  • Category: Et cetera