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job summary:
Randstad is looking for a Help Desk Analyst for a contract to perm position in Irving, Texas. This will be a hybrid position - Under limited supervision, provides a deep understanding of technical products and services along with capability to translate complex information into simplified and professional content. The position will require working closely with various customers & analysts to resolve technical issues through contact methods such as phone calls, emails, voicemails, chats, and callbacks.M-F-6-3:30PM or 1 - 10PM2 Days Remote; 3 Days onsite Job Requirements -- Must be able to work in a fast paced, high volume customer service driven Help Desk. Must be able to work in a hybrid environment.
- 2 Years Help Desk Experience
- Excellent customer service skills
- Excellent troubleshooting skills
- Self-motivated
- Active Directory
- ServiceNow Ticketing System
- Windows 10/ MS Office
- Azure
- Citrix Cloud Admin
- Help Desk Experience
- A customer focus is required, this position includes frequent interaction with associates at all levels of the organization.
- Provide Windows OS, Mac OS, and Mobile OS support.
- Detailed oriented incident logging within various ITSM systems to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
- Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
- Provision and administer user accounts, distribution groups, and security groups in Active Directory.
- Experience level: Entry Level
- Minimum 1 year of experience
- Education: No Degree Required