L3 Production Support Analyst

Our Client is seeking an L3 Production Support Analyst with the following skill sets:

• Provide L3 production support for an Application within Client Organization.

• Must be flexible to work in shift of 2 PM CST till 10 PM CST (with flexibility of on call support on weekends).

• Reporting & tracking incidents in ticketing tool like JIRA, SNOW (Service Now).

• Define and follow best proven support process for team.

• Identify scope of work for automation minimize toil work to keep team productive.

• Running Daily, Weekly, Monthly reports for Program needs.

• Should have minimum 5+ years of Production Support Experience.

• Should have basic knowledge of Mobile based applications. How the Mobile app architecture works. (front end & backend)

• Should have knowledge on running queries in MongoDB & SQL queries.

• Mid Level knowledge of micro service Architecture.

• Mid level knowledge of AWS Cloudwatch, Lambda function and other frequently used services in cloud technology.

• Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, and Client standards and processes.

• Good communication & leadership skills to drive team and coordinating with various stakeholders.

• Cybersecurity

• Artificial Intelligence

• Data Science

• Cloud & DevOps