Lead DevOps Engineer - Simplr

18 Jun 2024

Vacancy expired!

Job Description:

Simplr® offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer (press play on the video) across all digital channels. Offering a combination of a uniquely talented, flexible, and scalable staffing pool, AI-based technology, and actionable intelligence, Simplr allows companies to immediately expand their customer service capacity and engage customers with speed, empathy, and precision. With Simplr's NOW CX solution, premium brands are eradicating customer neglect, turning browsers into buyers, and turning customers into fans. Simplr is funded by Asurion, which continues to support its growth. Asurion is a privately held company that provides insurance and tech solutions for smartphones, tablets, consumer electronics and appliances. Asurion operates in 14 countries and has 19,000 employees serving 300+ million consumers worldwide.

We have offices in San Francisco CA, Boston MA and Nashville TN - but we have embraced the remote life and don’t want location to stay in our way of amazing talent!

For more information about Simplr, visit http://www.simplr.ai/

Why should you join us?

  • We’re a highly innovative company that’s growing at 300% per year that’s disrupting an archaic customer service industry worth over $100 billion dollars
  • We have amazing, notable clients that are forming a strong foundation to help accelerate our growth
  • We not only provide best in class customer service for our customers, but we also provide work opportunities to thousands of highly qualified people in the United States who didn’t have the opportunity to do awesome, dignified work for amazing brands. Check out our Glassdoor ratings on our human cloud solution, SimplrFlex - rated one of the best places to work

About the team

We believe in giving our best and brightest the autonomy to define their solutions. Our technology teams work in the Journey Team model, which allows us to move quickly and continuously deploy new features and gives product designers freedom to design and deliver new products and services.

The opportunityWe are seeking a DevOps leader that can work with internal stakeholders and help build Simplr core platform infrastructure.Join us and you’ll be part of a team who loves trying out new ideas, creating impactful solutions, thinking big, and thrives on being at the intersection of AI and customer service.

What you’ll be doing Build and deploy best-in-class systems that are scalable, secure, and automated Automate infrastructure provisioning and software deployments Build monitoring and alerting solutions for infrastructure and applications Proactively identify, analyze and improve on potential build and release pipeline bottlenecks Hire and lead a team of DevOps engineers to manage Simplr core infrastructure Provide expertise from past experiences to help level up our current DevOps practices and make recommendations for improvements to the existing architecture Participate in capacity planning, provisioning and scaling of the application infrastructure Helping to ensure information security best practices Exercise ethical decision-making

What to bring Strong experience building CI/CD pipelines Strong background in Linux/Unix administration Strong background in Linux/Unix administration Expert level skills with scripting languages Exposure to multiple cloud services Exposure to multiple monitoring and alerting tools Great sense of ownership Respect for all people, an open mind, and an open heart. We pride ourselves on building inclusive environments. After all, it’s the diversity of thought that builds great products!

Experience and education 4+ years of experience as Lead DevOps engineer 4+ years of proven hands-on experience deploying and maintaining complex, multi-tiered application systems in Cloud environments. 4+ years of experience with AWS Experience with automation/configuration management using Terraform, Puppet, Chef or equivalent Experience with a wide variety of open source technologies and cloud services Bachelor's degree in Computer Science or equivalent fieldSimplr is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

  • ID: #43233661
  • State: Texas Austin 78716 Austin USA
  • City: Austin
  • Salary: TBD
  • Job type: Full Time
  • Showed: 2022-06-18
  • Deadline: 2022-08-15
  • Category: Et cetera