Vacancy expired!
Job Description
- SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance
- Make booking of cargo (FTL/LTL) delivery to carrier correctly, make sure carrier make appointment with warehouse and pick up cargo on time, track cargo moving status
- Troubleshoot all happenings from booking to cargo delivery with in a timely way
- Daily liaison with customer, carriers, internal staffs
- Maintaining essential account documentation with up to date information and ensuring that it is collated and stored so as to be readily accessible
- Increase customer satisfaction and business share through regular contact (i.e., phone, email)
- Monitor account issues and communicate/liaison with management to implement/drive solutions
- Recommend when needed changes in current processes
- Reporting as needed (Service failure report, claim/damage report, others)
- Accuracy of data entry into Cello and other systems as needed
- Monitor trends and report changes to Management for action
Qualifications
- Education: College preferred
- 4-5 years in FTL/LTL Truck dispatching experience
- Experience with NAFTA/USMCA cross border transportation preferred.
- Small team management experience a plus.
- Outlook, Microsoft Office application such as Excel/Power point/Word
- Excellent written and oral skills (English)
- Able to engage and work directly with customers
- Problem solver mindset
- Self-motivated
- Organized
- Handle high pressure and fast pace operations as needed
- Strong work ethic
- Open to learning other modes of transportation as needed
Additional Information
All your information will be kept confidential according to EEO guidelines.