Core Responsibilities:
Strong networking fundamentals
Strong diagnostic skills
Strong written and verbal communication skills
Proactive, self-motivated, and strong ability to learn new things with little guidance
Function in a client facing role, providing high level remote troubleshooting and problem resolution on multiple network environments
Participate in an on-call rotation
Daily Responsibilities:
Configure, manage, and upgrade NGFW, IPS, UTM, DLP, VPN, Web Filtering Appliances, and a wide variety of other security products
Provide support for integration and onboarding activities to ensure smooth client transition
Perform network troubleshooting to isolate and diagnose common network problems, using strong TCP/IP networking skills
Participate in the completion of required project deliverables for network and security assessments, implementations, and other scopes of work